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Lead Generation
Identify time frames
Quantify need
Integrate with direct mail & advertising
Capture contact info
Educate on product & services
Customer Service
Create & expand customer profiles
Product inquiry
Answer billing info
Provide account information
Recommend additional services
Provide contact info for
account managers
On-line telephone & chat
Tech support
Order tracking
Feedback & complaints
Brand Awareness
Name recognition
Value proposition
Differentiation
Competitive advantage
Build community
Measure effectiveness of existing programs
Better define objectives
On-going dialog
with/between customers
Better leverage

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Mailing Address

SRD InterActive
20 Cottage Street
Sharon, MA 02067

866-755-7443
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